"The pendant I received is a slightly different shade / color / pattern from that shown on the web site - why is that?"
BRBijoux does not "mass produce" our designs... each necklace , bracelet earring or set are almost unique (few pieces) and all images are photographed to best matche with the original jewelry.
Is the complete range of creations represented on your web site?
Absolutely not.. we endeavor to keep the web as up to date as possible but we are constantly offering new items that we simply can not get onto the web site. The styles you see here are more representative of what we create.
How safe is using the online credit card payment method?
BrBijoux uses the very latest web security (128 bit encryption) system to protect you and your transactions. Look for the little yellow padlock in the bottom right of your browse ...... this means you are connected to our secure SSL server. Any information you enter here can not be intercepted.
How to cancel my order?
The cancellation period is within 6 hours after you have placed your order. We are not able to accept any cancellation after this period.
Please inform us of your cancellation by e-mail.
Does BrBijoux.com ship Internationally and how much is the shipping?
Yes, we do ship Internationally .*
BrBijoux ship to virtually any address in the world. We offer one method and flat rate shipping. The shipping and handling cost is determined by the county in ship-to address. All shipping charges are based on delivery to a single address. You will need to calculate separate shipping charges for each ship-to-address based upon the country of origin. Shipping charges are added automatically to your shopping cart for review and confirmation.
Actually We ship via Brazilian Mail Service and shipment will be shipped from our distribution center located at Brazil with trackable service. We provide door-to-door delivery but not including customs clearance. You will receive our tracking number when your package is shipped from our distribution center. Delivery time is usually five (5) business days from the time your package leaves our warehouse. Please note that we cannot ship to P.O. Boxes.
* Unfortunately, due to certain labeling, product content and embargo restrictions, we currently do not ship all products to all countries. Countries that are restricted from all shipments may be consultant by e-mail. Some countries with restrictions are:
Cuba, Indonesia, Iran, Iraq, Libya, Nigeria, North Korea ,Yugoslavia etc Can I wear my BrBijoux custom jewelry in the shower?
We highly recommend that you should not swim or shower while wearing your brazilian custom jewelry. If you get it wet while washing your hands, that is fine, but too much chlorine or soap is not good for your bijoux.
What is your return policy and Discount Coupons?
Look at our section
About Us for detail.
Are the Brbijoux products using quality elements?
It's very important to note that each product of Brbijoux is made by hand like necklace, bracelet, earring and sets. All jewelry are created thinking at style and exclusivity, using products of excelent quality and specially selected stones. Each set composed of earrings and neckaces are specially designed to offer charm and style and just a few units are in the stock of each model to keep the exclusivity point of the site.
What about products sizes?
Each product in the Brbijoux store are created at unique size, so we don't have jewelry at small or middle size but just at the unique size. This includes necklaces, bracelets and earrings.
Does Brbijoux offer custom jewelry?
Custom jewelries are just available for semi precious jewelries. You can request a specific model with a diferent semi precious stone. At this case we are going to contact you giving you times and prices for this customized request. This includes necklaces, bracelets and earrings. |
